Customer Service

Summary

The Customer Service Representative will provide support to the Sales Team with responding to customer inquiries in a professional manner, assisting with sales processes, and assisting with any shipping issues or delays. Sales Team Support: Carrying out administrative duties and ensuring seamless sales activities for the Sales Team.

Being the liaison between the customer and Sales team, communicating feedback from the customers to the team. Customer Service: Respond efficiently to customer inquiries and maintain high customer satisfaction Sales Order and Return process: Adjusting orders when inquired by Salesman or Customers. Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone).

Canada orders and Grand opening order process. Checking back orders and the status of orders. Sales return order review and billing process.

Online (Ivykiss.com) Inquiries/Assistance Customer Claim Service: Reporting Shortages and Damages, processing credit or replacement orders Carrier Claim and Shipment Tracking: Resolving shipping issues due to UPS or truck deliveries and carrier claims Reporting: Monthly pending sales orders and sales return

About the role

Sales Team Support: Carrying out administrative duties and ensuring seamless sales activities for the Sales Team. Being the liaison between the customer and Sales team, communicating feedback from the customers to the team. Customer Service: Respond efficiently to customer inquiries and maintain high customer satisfaction Sales Order and Return process: Adjusting orders when inquired by Salesman or Customers.

Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone). Canada orders and Grand opening order process. Checking back orders and the status of orders. Sales return order review and billing process.

Online (Ivykiss.com) Inquiries/Assistance Customer Claim Service: Reporting Shortages and Damages, processing credit or replacement orders Carrier Claim and Shipment Tracking: Resolving shipping issues due to UPS or truck deliveries and carrier claims Reporting: Monthly pending sales orders and sales return Benefits Premium Medical Insurance Coverage 401(k) Savings Plan Paid Time Off (PTO) based on seniority Paid Holidays Additional Workplace Offerings (subject to change or eligibility.)

Annual Bonus Plan Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room Summer Fridays Complimentary Gourmet Breakfast, Lunch, and Dinner Relocation Support for New Hires Work Anniversary Recognitions Congratulatory & Condolence Gifts Employee Referral Bonus Program License/Certification Reimbursements Corporate Employee Discounts Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card Commuter Support (Shuttle Bus Program and EZPass Support) Vehicle Perks Qualification(s): Education(s): Work Experience: Skill(s): Language(s): Certification(s): Not Applicable The anticipated compensation range is 19.25 - 36.55 USD Hourly Actual compensation will be determined based on various factors including qualifications, education, experience, and location.

The pay range is subject to change at any time dependent on a variety of internal and external factors.