Customer Service Coordinator

About the role

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

About the role

To coordinate and expedite the flow of orders for machine parts received Amcor customers.

Duties

• Receives and enters orders to result in same day shipping if possible.
• Communicates pricing information and necessary lead times to customers.
• Coordinates engineering support for customers who are experiencing mechanical or electrical problems.
• Provides internal assistance to field service representatives in the trouble shooting of customer machine problems through immediate redirection to RE&D Engineering Team
• Assists the shipping department with arrangements for same day delivery of parts in emergency situations; i.e, scheduling of trucks for “straight shot” deliveries
• Monitors parts inventory levels and reports shortages to Purchasing. Runs end of day reports
• Monitors back orders, follows up with purchasing on purchase orders and instructs purchasing when follow-up is required.
• Receives, prepares and invoices all incoming orders.
• Provides assistance to customers in finding and locating correct part numbers.
• Schedules trucks for pickups and completes required forms (BOLs etc.) for various departments at RE&D. Makes shipping arrangements & contacts carrier to coordinate truck shipments, including TL, LTL, and Expedited. Coordinates with Corp. Logistics when needed on international shipments.
• Obtains transportation quotations when needed for various departments at RE&D.
• Provide back up for receptionist – phones.
• Monitor customer back-order list and verify against actual receipts to expedite.
• Creates work orders for assemblies and pull kits
• Issues purchase orders
• Special projects and reports as assigned – both related to and unrelated to Customer Service.
• Other duties as required.

Requirements

• Must have considerable communication skills (both oral and written) to successfully interact with customers, purchasing, shipping and receiving department.
• Strong administrative and organizational skills to handle a large volume of paper flow and determine appropriate priorities.
• A basic knowledge on products and manufacturing processes which will permit effective communication with customers and purchasing.
• A basic knowledge of assembly procedures, shipping and inventory control.
• A basic knowledge of computers, including Microsoft Excel, Word and Access.
• A high school diploma or equivalency with emphasis on business and computer subjects desired.
• A year or two of exposure to Amcor office procedures desirable, but not absolutely necessary.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity:

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)