Customer Service- Insurance Billing/Self Pay
- Location
- Charlotte, NC (Remote)
- Listed
- Today
About the role
- Hourly wage
- $17.50 English
- $18.50 Bilingual (Spanish/English)
- Department is open 9am-9pm EST
- Understand payer contracts, rules and regulations.
- Understanding of insurance eligibility requirements
- Understanding of insurance billing priority
- Review claim denials, rejections and underpayments.
- Communicate issues and offer suggestions to Management for process improvements.
- Understand and apply federal and state rules and regulations, including but not limited to HIPAA, PCI Compliance regulations, PII/PHI Security.
Qualifications & Requirements
- High School diploma or GED required; College preferred.
- Hospital or Healthcare (US) knowledge/experience preferred.
- Contact or Call Center experience preferred.
- Excellent verbal, written and communication skills required.
- Ability to multitask and work under pressure.
- Minimum typing skills 60 words per minute with the ability to talk and type
- Minimum 3-5 years' work-related experience.
- SMS Invision, I-series, Meditech, Epic experience a plus.
- Microsoft Office experience required.
EEOC and Veteran Documentation
The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
About the Company
The Healthcare Self-Pay Customer Service Representative serves as the primary point of contact for patients calling in regarding self-pay and out-of-pocket medical balances. This role focuses on delivering high-quality customer service, resolving financial accounts using approved guidelines, and strictly adhering to speed and accuracy metrics.
Additional Information: This role is open to those eligible to work in the USA.
Equal opportunity and legal notices
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
From Sutherland's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Service- Insurance Billing/Self Pay job at Sutherland located?
Yes, this Customer Service- Insurance Billing/Self Pay opening at Sutherland is listed as Charlotte, NC (Remote). Always check Sutherland's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service- Insurance Billing/Self Pay position at Sutherland?
This listing links directly to Sutherland's SmartRecruiters application page. You can apply directly on Sutherland's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.