Customer Service Rep

About the role

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Job Responsibilities

• Account Management: Handle a mix of national and local accounts, fostering strong relationships with customers via email and telephone communication.
• Service Excellence: Strive for perfection in customer service delivery and proactively address any service issues that may arise.
• Account Growth: Work towards growing small and mid-size accounts by understanding their needs and offering suitable solutions.

Freight Solicitation: Actively solicit freight on a daily basis to ensure continuous business growth. Technical Proficiency: Proficiency in AS400 and Hemispheres software systems is required to efficiently manage customer accounts and transactions.

Requirements

• Education: High school diploma or equivalent qualification.
• Experience: Two years of experience in a customer service role is preferred.
• Training: Minimum of 60 days of experience in administrative or data entry tasks, indicating familiarity with office procedures and systems.

For potential candidates, this role offers the opportunity to work directly with customers, contribute to business growth, and utilize technical skills in a dynamic environment. The compensation package and benefits add to the attractiveness of the position, highlighting Western Express' commitment to employee satisfaction and well-being.

The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.