Customer Service Reperesentative
- Pay
- $14 – $16 per hour
- Location
- Kansas City-Missouri-United States of America
- Listed
- 3 days ago
About the role
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Emergency Dispatch Operator (EDO)
Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation.
Responsibilities include, but are not limited to, the following
- You will be responsible for monitoring and responding to alarms and signals while providing exceptional customer service.
- Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
- Document alarm handling procedures and complete alarm processing as per standard operating procedures.
You will carry out your responsibilities by
Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities. During this training, you will develop the skills necessary to succeed.
Required
- Must be 18 years old
- Customer service experience
- Excellent communication skills
- Able to type between 20 - 25 wpm
- Basic knowledge of computer applications
Preferred
- Strong problem-solving skills
- High School Diploma or GED
Additional information
Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. And they must be willing to perform other duties as assigned.
This position requires you to maintain the necessary licensing as part of the job requirements.
Who we are
HIRING HOURLY RANGE: $14 - $16 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.
However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.
All hiring decisions are ultimately made by human reviewers.
#techhiring
Equal opportunity and legal notices
Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law EEO is the Law. If you are an individual with a disability and you need an accommodation during the application process, please click here to send your request.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
From Jci's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Service Reperesentative role at Jci?
The Customer Service Reperesentative posting at Jci states compensation of $14 – $16 per hour. Final pay may depend on location, experience, and interview evaluation on Jci's official career site.
Where is the Customer Service Reperesentative job at Jci located?
This Customer Service Reperesentative position at Jci is located in Kansas City-Missouri-United States of America. Always check Jci's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Reperesentative position at Jci?
This listing links directly to Jci's Workday application page. You can apply directly on Jci's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.