Customer Service Representative

About the role

As a Veterinary Receptionist, you will be the first point of contact for our clients, both in-person and over the phone. Your primary responsibilities will include managing client communications, scheduling appointments, handling payments, and providing administrative support to the veterinary team. Experience in the veterinary field is preferred but will train appropriate candidates.

Key Responsibilities

• Greet clients and their pets warmly, creating a welcoming atmosphere in the clinic.
• Answer incoming calls, manage multiple phone lines, and respond to client inquiries with accurate information.
• Schedule appointments, manage the appointment calendar, and confirm upcoming appointments.
• Check-in and check-out patients, ensuring all necessary paperwork is completed.
• Process payments, issue receipts, and handle any billing inquiries.
• Maintain client and patient records, ensuring all information is up-to-date and entered accurately into the practice management software.
• Provide clients with information about services, products, and after-care instructions.
• Assist with the coordination of patient flow to ensure smooth operation of the clinic.
• Perform general office duties such as digital faxing, emailing, and managing office supplies.
• Collaborate with the veterinary team to ensure the highest quality of care is provided to all patients.
• Assist in maintaining the cleanliness and organization of the reception area.
• Handle client concerns or complaints in a professional manner, escalating issues to management when necessary.
• Adhere to all clinic policies, procedures, and safety protocols.

The Veterinary Receptionist position requires availability during the following hours:

• Monday through Friday 7:15 or 7:30 am- 5:30 pm. Saturday (on rotation) 7:45-12:30 pm

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• 401(k) Retirement
• Paid time off and holidays.
• Employee discounts on veterinary services and products.
• Opportunities for professional development and career advancement.

• Compensation for the CSR position is looking to start at $17/hr based on experience and work ethic.
• At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

• Please note: Any Benefits listed above apply to full-time employees.
• At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.