Customer Service Representative
- Pay
- $21 – $27 per hour
- Location
- Dayton, NJ · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 3+ years
- Listed
- 23 days ago
Skills & highlights for this role
- Trinium
- drayage operations
- customer service
Also useful
- container move scheduling
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Pto
About the role
Customer Service Representative - West End Express
Location: Dayton, NJ
Employment Type: Full-Time | On-Site (Monday-Friday, 8:00 AM to 5:00 PM) | Experienced
Compensation
$21.00-27.00 per hour depending on experience and qualifications
About the Role
West End Express is seeking an experienced Customer Service Representative to support customers and daily drayage operations in the NY/NJ market.
This role requires someone who understands port drayage, customer requirements, terminal operations, and the importance of proactive scheduling and communication to avoid unnecessary per diem, storage, and other accessorial costs.
The CSR will work closely with customers, dispatch, and internal teams to ensure shipments are scheduled, tracked, and resolved efficiently.
Key Responsibilities
- Serve as the primary day-to-day customer contact for assigned accounts.
- Communicate with customers regarding pickups, deliveries, appointments, delays, and shipment status.
- Schedule and coordinate deliveries and pickups with customers and dispatch.
- Monitor containers to ensure appointments and moves are completed within free time and avoid unnecessary per diem, storage, and detention charges.
- Work proactively with customers and dispatch to address potential service issues before they result in additional costs.
- Communicate daily with dispatch regarding load status, appointment changes, driver issues, terminal conditions, and customer requirements.
- Maintain accurate and timely updates across multiple systems, including Trinium and other customer/operational platforms.
- Document customer communications, scheduling changes, exceptions, and resolution activity.
- Research and resolve shipment discrepancies and customer issues.
- Follow up on open issues until a clear resolution is reached.
- Escalate service or operational issues when necessary.
Qualifications
- A minimum 3 years of customer service experience in transportation, logistics, trucking, or drayage.
- A minimum 3 years of experience supporting NY/NJ port drayage operations.
- Minimum 1 year of hands-on Trinium experience required
- Strong understanding of NY/NJ terminals, appointments, container moves, per diem, storage, detention, and related drayage processes
- Experience working with multiple transportation and customer systems
- Strong communication and organizational skills
- Excellent follow-up and attention to detail
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong problem-solving skills and a proactive approach to customer service
The Ideal Candidate
- Candidate understands that strong customer service in drayage means staying ahead of the shipment, not reacting after there is a problem.
- You are comfortable working directly with customers and dispatch, monitoring free time, identifying potential per diem exposure, and taking action to keep freight moving.
What's In It for You
- Competitive pay.
- Medical, dental, and vision benefits.
- 401(k) company match.
- Paid time off (PTO) and paid holidays.
- Join a high-growth company redefining logistics and supply chain!
Who We Are
Cargomatic is committed to making the lives of truckers and shippers easier. Our goal is to let truckers be truckers and shippers be shippers by simplifying the process for all our customers and vendors.
Cargomatic was named to the Built In Best Places to Work list, recognizing our people-first culture, strong benefits, and commitment to employee growth and well-being.
Equal opportunity and legal notices
Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
From Cargomatic's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Service Representative role at Cargomatic?
The Customer Service Representative posting at Cargomatic states compensation of $21 – $27 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Cargomatic's official career site.
Where is the Customer Service Representative job at Cargomatic located?
This Customer Service Representative position at Cargomatic is located in Dayton, NJ (On-site). Always check Cargomatic's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Representative at Cargomatic?
For the Customer Service Representative role, Cargomatic highlights 3+ years of relevant experience; experience with Trinium, drayage operations, customer service. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Representative position at Cargomatic?
This listing links directly to Cargomatic's Greenhouse application page. You can apply directly on Cargomatic's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.