Customer Service Representative
- Location
- Oklahoma City, OK (Remote) · On-site
- Job type
- Full-time
- Level
- Entry level
- Education
- High school diploma or equivalent
- Listed
- 23 days ago
Skills & highlights for this role
- Public Trust clearance
- call center support
- knowledge base navigation
- SOP compliance
Also useful
- omnichannel call center
- 40 WPM keyboarding
Stated benefits & perks
- Health
- Dental
- Vision
- 401k
- Life insurance
About the role
- Customer Service Representative
- Employment Type: Full Time, Entry Level
- Department: Customer Service
CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success
- Reply to calls and emails from the public.
- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
- Document your communications in our database.
Qualifications
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, you will also have
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system, other applications and related web sites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
Our Commitment
- Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
- We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs.
- We are committed to solving the most challenging and dynamic problems.
- For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
- Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
Pay and benefits
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
Equal opportunity and legal notices
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
From CGS Federal (Contact Government Services)'s careers page, first listed on Rolev.ai on October 18, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Service Representative job at CGS Federal (Contact Government Services) located?
Yes, this Customer Service Representative opening at CGS Federal (Contact Government Services) is listed as Oklahoma City, OK (Remote) (On-site). Always check CGS Federal (Contact Government Services)'s application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Representative at CGS Federal (Contact Government Services)?
For the Customer Service Representative role, CGS Federal (Contact Government Services) highlights a high school diploma or equivalent; experience with call center support, knowledge base navigation, SOP compliance. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Representative position at CGS Federal (Contact Government Services)?
This listing links directly to CGS Federal (Contact Government Services)'s Lever application page. You can apply directly on CGS Federal (Contact Government Services)'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.