Customer Service Representative
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Education
- Bachelor's degree
- Listed
- 23 days ago
Skills & highlights for this role
- customer service
- problem solving
- communication
Also useful
- DeFi protocols
- cryptocurrency
Stated benefits & perks
- Health
- Dental
- Vision
Position Overview
This is a full-time role for a Customer Service Representative full remotely. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community and maintaining a high level of customer service.
Qualifications
- Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
- Experience with DeFi protocols and cryptocurrencies desired
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Prior experience in the financial or crypto industry is a plus
- Bachelor's degree in a relevant field is preferred
Perks & Benefits
- Competitive salary, performance-based incentives, and token allocation grant
- Opportunity to work with a Top 4 Ethereum protocol, by TVL
- Opportunities for professional development and growth within the organization
- Health, dental, and vision insurance plans
- Collaborative and inclusive work culture
- Exposure to cutting-edge technologies in the blockchain and cryptocurrency space
- Global team with opportunity for travel and working out of our 3 offices around the world
- 4 weeks work from anywhere
- Exciting company events and team-building off-sites
About Us
ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put users in control of their wealth - making it easy to save, earn, and spend crypto. Positioned as a leading decentralized finance (DeFi) bank, ether.fi offers a fully integrated, non-custodial suite of products - Stake, Liquid, and Cash - that bridge crypto utility with real-world convenience.
With over $8B in assets under management and a lean, agile team of 25+, we’re building sustainable, secure, and scalable financial infrastructure to onboard the next billion users to crypto. Our offerings include liquid staking, automated yield strategies, and crypto-native payment solutions like credit cards, enabling a comprehensive decentralized banking experience.
As we continue to scale, we’re actively hiring talented, mission-driven individuals who want to shape the future of finance from the ground up.
From Ether.fi's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Service Representative role at Ether.fi, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
Where is the Customer Service Representative job at Ether.fi located?
Yes, this Customer Service Representative opening at Ether.fi is listed as Remote (US). Always check Ether.fi's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Representative at Ether.fi?
For the Customer Service Representative role, Ether.fi highlights a bachelor's degree; experience with customer service, problem solving, communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Representative position at Ether.fi?
This listing links directly to Ether.fi's Ashby application page. You can apply directly on Ether.fi's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.