Customer Service Representative

About the role

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let's Talk. Your Future Starts Here!

At Varney, we're more than just a small business-we're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job-it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.

What You'll Be Doing

You'll be the voice of Varney-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:

• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels (email, chat, phone) to solve problems and provide updates.
• Think on your feet, research solutions, and provide helpful, friendly responses.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services that benefit the customer.
• Work closely with technicians and team members to ensure seamless service.
• Learn our services inside and out-becoming a go-to expert.

What We're Looking For

• 1+ year in a customer service role in home services or tech
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a big plus (but not required-we'll train you!).
• Familiarity with Microsoft office required.
• A team player who's excited about growth and making a real impact.
• High school diploma or equivalent.

What we have to offer you!

• Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Pay Range $15—$20 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.