Customer Service Representative

About the role

Join A Plus - Where Every Call Opens the Door to a Great Career! Customer Service Representative | West Valley City, UTHourly Position | $20 - $24 per hour (includes quarterly bonus after a full quarter)

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let's talk-your future starts here!

At A Plus, we're more than just a home services company-we're a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.

We're looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing West Valley City team. This isn't just another job-it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

Important: If you would like to be considered for this position, in addition to submitting your application, please take the time to submit the short pre-recorded interview linked below. Copy and past the link to get started.

What You'll Be Doing

• Be the voice of A Plus-support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.
• Deliver top-notch service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with helpful, accurate information.
• Keep detailed and organized records of customer interactions.
• Spot opportunities to recommend services that add value for our customers.
• Work closely with technicians and office staff to ensure a smooth service process.
• Learn our products and services so you can be the go-to resource for customers.

What We're Looking For

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we'll train the right person!)
• A team player who's excited about growth and contributing to success
• High school diploma or equivalent

What We Offer

• Pay: $18-$21/hour, based on experience
• Benefits: Health, Vision, Dental, PTO, Paid Holidays, 401(k) with match
• Employee discounts on products and services
• Employee referral program
• Be part of a world-class network of residential service brands that invests in your growth

Location: West Valley City, UT Position Type: Full-Time, Hourly

Apply today and help us open the door to an even brighter future-for you and our customers!:

• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
• *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $20—$24 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.