Customer Service Representative

Gator Garage Doors - Round Rock, TX

Want a Job Where You're Valued, Supported, and Part of a Growing Team?

Gator Garage Doors is Hiring a Customer Service Representative (CSR)!

We are looking to add a strong CSR to our growing team. This role is key to supporting our technicians and delivering excellent service to our customers. Schedule details will be discussed during the interview process.

Five Day Work Week With Rotating Weekends. - Possible 4 Day Work Week for the right candidate!:

If you're dependable, team-oriented, and thrive in a fast-paced environment, we'd love to talk with you!

What You'll Do

As a Customer Service Representative, you'll become the heartbeat of our customer experience. You will:

• Answer incoming calls, emails, and chats with professionalism and positivity
• Schedule appointments and coordinate with our technicians for seamless service
• Provide updates, answer questions, and guide customers through next steps
• Troubleshoot issues and offer clear, helpful solutions
• Document customer interactions accurately and efficiently
• Spot opportunities to recommend services that genuinely help the customer
• Learn our services inside & out-becoming a trusted expert for homeowners

You're a great fit if you bring

• 1+ year of customer service experience (home services or tech = bonus!)
• Excellent communication & active listening skills
• Strong organization and multitasking ability
• A calm, friendly, customer-first attitude-even on busy days
• Comfort with technology (ServiceTitan experience is a plus!)
• Reliability, team spirit, and a desire to grow
• High school diploma or equivalent

What We Offer (Benefits)

• Health, Dental & Vision Insurance
• PTO + Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Employee Referral Bonuses
• Career development within a nationwide family of premium home-service brands
• A workplace that invests in your future

Location

• This role is based in our Round Rock, TX office - where great things are happening every day.
• If you're ready to join a team that values your voice, supports your growth, and works together like family, we'd love to meet you.

Apply today and build your career with Gator Garage Doors!

• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
• *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $21—$23 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.