Customer Service Representative

About the role

Join Red Mountain Garage Doors - Where Every Call Opens the Door to a Great Career! Customer Service Representative | Pelham, AL

Hourly Pay

$16-$20 | Full-Time Position

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here!

At Red Mountain Garage Doors, we're more than just a home services company-we're a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

We're looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Pelham, AL team. This isn't just another job-it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You'll Be Doing

As the voice of Red Mountain Garage Doors, you'll be the first point of contact for customers-delivering exceptional service and support across phone, email, and chat.

• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up-to-date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and become a trusted resource

What We're Looking For

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with ServiceTitan is a plus-but we're happy to train the right person
• Willing to work a Saturday rotation.
• High school diploma or equivalent

What We Offer

• Hourly Pay: $16-$20, based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

• Location: Pelham, AL Position Type: Full-Time, Hourly Hourly Rate: $16-$20, depending on experience
• Apply today and help us open the door to an even brighter future-for you and our customers.
• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
• *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $16 - $20 USD

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