Customer Service Representative
- Location
- Sparks, NV · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- order processing
- WMS
- MS Office
Also useful
- billing
- contract auditing
Position Summary
The Account Specialist is the face of the Company for our clients. Account Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs and questions.
Principle Accountabilities
- Oversee one or several client accounts, work in good faith to anticipate client needs and provide proactive insight and solutions to the client's business needs and challenges
- Assist in order processing, leveraging several different software platforms and methods
- Control effective communications for your account(s) by acting as a liaison between your client(s) and various warehouse and administrative teams. This includes:
- Communication of inbound/outbound demand and unique client needs
- Working with ITS' Fleet and Asset-lite Brokerage to better serve your client(s)
- Providing consistent and professional communication to clients
- Understand and act in accordance with client contracts, perform basic billing and auditing
- Assist in maintaining documented standard operating procedures specific to your client(s)
- Other duties as assigned
Position Requirements
Requirements for this position include, but are not limited to
- Proficiency with MS Office Suite (Word, Excel, Outlook, etc.), experience with a WMS preferred
- Excellent verbal and written skills (phone etiquette and fluency in English required)
- Must possess excellent problem diagnosis and resolution skills
- Strong work ethic and a positive attitude
- Ability to work with a high degree of autonomy
- Ability to manage the demands of multiple priorities simultaneously
About ITS Logistics
Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.
What makes us different is our focus on people and culture. We are offering more than just a job, we're offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available - including modern AI technology - to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset - honest, adaptable, and commitment.
When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment.
From ITS Logistics's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Service Representative role at ITS Logistics, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
Where is the Customer Service Representative job at ITS Logistics located?
This Customer Service Representative position at ITS Logistics is located in Sparks, NV (On-site). Always check ITS Logistics's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Representative at ITS Logistics?
For the Customer Service Representative role, ITS Logistics highlights experience with order processing, WMS, MS Office. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Representative position at ITS Logistics?
This listing links directly to ITS Logistics's Greenhouse application page. You can apply directly on ITS Logistics's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.