Northwestern Medical Center
Direct SmartRecruiters career site

Customer Service Representative

Location
Chicago, IL · On-site
Job type
Full-time
Level
Mid-level
Experience
1+ year
Education
High school diploma or equivalent
Listed
Today

Skills & highlights for this role

  • Customer service
  • Issue resolution
  • Data entry
  • Account reconciliation
  • Microsoft Office

Also useful

  • Inbound and outbound call handling
  • Call transfers
  • B2B account support
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Proofreading
  • Editing

About the role

Job Description seeking an Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to gain information and/or to provide follow up to resolve customer issues; and assisting with occasional miscellaneous projects.

Skills/Qualifications

Required

  • Minimum 1 year of customer service experience
  • High School Diploma/GED; Bachelor's Degree preferred

Preferred

  • Experience with heavy inbound and outbound calls and transferring calls
  • 3 years' business-to-business account support
  • Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
  • Experience with proofreading and editing documents

Our employee-partners enjoy

  • Competitive Pay
  • 401(k)/Profit Sharing/ESOP
  • Medical, Dental and Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Time Off and Holidays
  • Career Advancement Opportunities

Additional Information

All your information will be kept confidential according to EEO guidelines.

Read the original posting

From Northwestern Medical Center's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Customer Service Representative job at Northwestern Medical Center located?

This Customer Service Representative position at Northwestern Medical Center is located in Chicago, IL (On-site). Always check Northwestern Medical Center's application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Service Representative at Northwestern Medical Center?

For the Customer Service Representative role, Northwestern Medical Center highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with Customer service, Issue resolution, Data entry, Account reconciliation, Microsoft Office. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Service Representative position at Northwestern Medical Center?

This listing links directly to Northwestern Medical Center's SmartRecruiters application page. You can apply directly on Northwestern Medical Center's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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