Customer Service Representative
- Pay
- $42,000 – $50,000 per year
- Location
- Harrison, NY (Remote) · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- High school diploma or equivalent
- Listed
- Today
Skills & highlights for this role
- customer service experience
- complaint management
- remaining calm under pressure
- computer proficiency
About the role
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Salary range
$42000 - $50000 per year.
Responsibilities
- Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
- Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
- Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
- Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
- Acknowledge and address all customer inquiries on time.
- Attract potential customers by answering product and service questions. Suggest information about products and services.
- Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
- Suggest potential products and services to management by collecting customer information and analyzing customer needs.
Qualifications & Requirements
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Teladoc Health delivers, enables, and empowers virtual care services that span every state in a person's health journey -- from wellness and prevention to acute care to complex healthcare needs.
We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care.Teladoc Health delivers, enables, and empowers virtual care services that span every state in a person's health journey -- from wellness and prevention to acute care to complex healthcare needs.
We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care.
From Teladoc Health's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Service Representative role at Teladoc Health, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Customer Service Representative role at Teladoc Health?
The Customer Service Representative posting at Teladoc Health states compensation of $42,000 – $50,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Teladoc Health's official career site.
Where is the Customer Service Representative job at Teladoc Health located?
Yes, this Customer Service Representative opening at Teladoc Health is listed as Harrison, NY (Remote) (On-site). Always check Teladoc Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Representative at Teladoc Health?
For the Customer Service Representative role, Teladoc Health highlights a high school diploma or equivalent; experience with customer service experience, complaint management, remaining calm under pressure, computer proficiency. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Representative position at Teladoc Health?
This listing links directly to Teladoc Health's SmartRecruiters application page. You can apply directly on Teladoc Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.