Customer Service Representative
- Location
- Houston, TX · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- phone support
- support ticketing
- appointment scheduling
Also useful
- project management
- POS support
- IT skills
About the role
At RIS, the CSR is the face of our organization. They will be responsible for answering the phones, taking detailed notes, opening support tickets, scheduling all appointments, and managing client expectations. The CSR routinely works with demanding clients and helps address their concerns with empathy and understanding.
Qualifications
- The successful candidate will have experience working in a fast paced environment.
- The ability to successfully and accurately handle multiple projects and priorities is a must.
- Experience in the IT sector is also important.
- As the CSR will spend a large amount of time on the phone, a pleasant and easily understood phone presence is required.
- Professionalism is also essential in this role.
- Preferential treatment will be given to those candidates with a background in project management, POS support and implementation, or who possess IT skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
RIS provides cost-effective, highly configurable and scalable Point of Sale and Inventory Control software solutions, such as Retail Pro, to retailers worldwide. No matter how your business grows, RIS will partner with you to bring your business the right tools: Store Operations, Merchandising, and Business Intelligence, along with experienced in-house customization services.
From Retail Information Systems's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Service Representative role at Retail Information Systems, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Customer Service Representative job at Retail Information Systems located?
This Customer Service Representative position at Retail Information Systems is located in Houston, TX (On-site). Always check Retail Information Systems's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Representative at Retail Information Systems?
For the Customer Service Representative role, Retail Information Systems highlights experience with phone support, support ticketing, appointment scheduling. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Representative position at Retail Information Systems?
This listing links directly to Retail Information Systems's SmartRecruiters application page. You can apply directly on Retail Information Systems's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.