Customer Service Representative

This position is in-office, in the city of Brea.

We ask that our candidates have open availability, as shifts can vary anytime between the following times:

• Monday-Friday: 8 a.m. to 7 p.m.
• Saturday: 8 a.m. to 5 p.m.

Key Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Quickly identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of our products and services.

Qualifications & Requirements

• 3-5 years of call center experience.
• HVAC or plumbing industry experience is a plus.
• Ability to type 45+ WPM while talking and multitasking.
• Proficient with Microsoft Suite; Service Titan experience is a plus.
• Strong communication, problem-solving, and customer service skills.
• Bilingual (Spanish) is a plus.

Benefits

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities - We promote from within.
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick leave
• Positive Work Environment: Supportive and team-oriented.

Work Environment

• This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time.
• Frequently operates a computer and other standard office equipment.
• Occasionally moves items up to 20 pounds.
• Ability to communicate and exchange accurate information with internal and external stakeholders is required.
• Must be able to work under centrally controlled fluorescent lighting.

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