Customer Service Representative

Benefits

Award-winning benefits package, medical/dental, 401K, PTO and much more! Career Advancements Superior Employee Engagement Program Paid Training Customer Service Representative are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

Responsibilities

• Technology Troubleshooter - When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert.
• Not only are you able to answer questions, but you are the solution!
• Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone.
• Answering inbound calls from customers ranging from billing to technical support.

• Providing clear and accurate information using a multitude of resources Engaged with their PC throughout the duration of shift doing data entry, look-up and corresponding tasks. Confidentiality and Compliance - PCI (Payment Card Industry) compliance required.
• (Paperless workspace, Client Information Privacy, No Cell-phone use policy, must follow scripts and processes to ensure compliance with local, state and federal wireless standards and requirements)

Qualifications

High School Diploma or General Equivalency Diploma required; 18 years or older 1 year of Customer Service experience, or Call Center experience, and desktop applications experience Minimum 1 year experience working with mobile phones, either in a technical support role or service capacity Schedule Flexibility Effective communication and literacy skills.

Ability to read scripted responses naturally, with confidence and accuracy Computer Skills - basic navigation and typing skills Communication tools - Teams, Outlook Time management Ability to work with challenging customers and maintain positive experience on each call TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services.

• TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise.
• TPC is a division of TransPerfect, the world's largest privately held provider of language services and globalization management technology solutions.
• Pre-employment background check and drug screen is required.