WiZiX Technology Group, Inc.
Retail & ConsumerDirect Greenhouse career site

Customer Service Representative

Location
Fresno, CA · On-site
Job type
Full-time
Level
Mid-level
Education
High school diploma or equivalent
Listed
30 days ago

Skills & highlights for this role

  • customer service
  • CRM software
  • troubleshooting

Also useful

  • e-automate
  • Microsoft Office

About the role

If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!

WiZiX Technology Group - Customer Service Representative

We are looking for a friendly, detail-oriented Customer Service Representative to join our service team at our Fresno location. In this role, you will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and ensure that every customer receives prompt, professional assistance.

Job Responsibilities

  • Answer inbound service and supply calls from customers regarding copier/printer equipment.
  • Process and track supply orders, including toner and maintenance kits.
  • Create and dispatch service tickets to field technicians based on urgency and location.
  • Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
  • Maintain accurate records of customer interactions and service history in our system.
  • Follow up to ensure customer satisfaction and timely resolution of all requests.
  • Monitor incoming low toner notifications from our various cloud systems

Requirements and Skills

  • High school diploma or equivalent; some college preferred.
  • Previous customer service or call center experience, ideally in office equipment, copier, or related technology industries.
  • Strong communication skills-both verbal and written-with a professional phone manner.
  • Ability to multitask, stay organized, and handle high call volumes.
  • Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus).
  • Positive attitude and a team player.

Additional information

At WiZiX Technology Group, we promote a culture of growth and believe that each employee can make a difference-no matter your role or level of experience.

Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Certifications and on-the-job training are provided as well as career development and opportunities for promotion.

About WiZiX

WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.

WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations.

At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.

Read the original posting

From WiZiX Technology Group, Inc.'s careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Customer Service Representative job at WiZiX Technology Group, Inc. located?

This Customer Service Representative position at WiZiX Technology Group, Inc. is located in Fresno, CA (On-site). Always check WiZiX Technology Group, Inc.'s application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Service Representative at WiZiX Technology Group, Inc.?

For the Customer Service Representative role, WiZiX Technology Group, Inc. highlights a high school diploma or equivalent; experience with customer service, CRM software, troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Service Representative position at WiZiX Technology Group, Inc.?

This listing links directly to WiZiX Technology Group, Inc.'s Greenhouse application page. You can apply directly on WiZiX Technology Group, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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