Customer Service Representative (Full-Time)
- Location
- Parma, OH · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- Today
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- Customer Service Representative (Full-Time)
- Requisition Id: 390582
- Business Unit: LTL
- Location: Parma, OH, US, 44130
What you’ll need to succeed as a Customer Service Representative at XPO
Minimum qualifications
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications
- Transportation experience
- Excellent verbal and written communication skills
- About the Customer Service Representative job
Pay, benefits and more
Pay starts at $22.10
Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to
Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
Job Segment
Customer Service Representative, Clerical, Data Entry, Customer Service, Administrative
Apply now »
Find similar jobs: Veteran Opportunities
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
Nearest Major Market: Cleveland
Equal opportunity and legal notices
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
From XPO Logistics's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Service Representative (Full-Time) job at XPO Logistics located?
This Customer Service Representative (Full-Time) position at XPO Logistics is located in Parma, OH (On-site). Always check XPO Logistics's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Representative (Full-Time) position at XPO Logistics?
This listing links directly to XPO Logistics's application page. You can apply directly on XPO Logistics's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.