Customer Services Representative 2

About the role

• RELOCATION ASSISTANCE: No relocation assistance available
• CLEARANCE REQUIRED FOR START: No
• CLEARANCE TYPE: None
• TRAVEL: Yes, 10% of the Time

About the role

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon.

We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Aeronautics Systems has an opening for a Customer Service Representative 2 to join our team of qualified, diverse individuals. This position will be located on site in St. Augustine, FL.

The Customer Service Representative 2 duties and responsibilities will be to:

• Take and process transactions by telephone, internet, and correspondence from customers and representatives.
• Enter and maintain database records of customer profiles and prepares and maintains status reports.
• Act as liaison for customers.
• Maintain knowledge of company products and customer service processes.

Basic Qualification for a Customer Service Representative Level 2

• High School diploma or equivalent and 2 years of customer service experience
• Must have 1 year employee store experience
• Must have Experience with Retail Pro 8 and/or Retail Pro 9

What We Offer

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly environment! We are looking for self-motivated, proactive, and goal-oriented people to help us grow our services and become even better at what we do.

• At Northrop Grumman, we are on the cutting edge of innovation-- building the next generation of sophisticated aircraft to protect our country.
• Our diverse portfolio of programs means there are endless paths to cultivate your career.
• We are well-known for our inclusive, family environment, as well as our excellent work/life balance.
• We also offer exceptional benefits/healthcare, a 9/80schedule, and a great 401K matching program.

Primary Level Salary Range

$31,400.00 - $52,400.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.