Customer Success Manager (2x Openings)

About the Role

The Customer Success Manager owns the relationship with customers running workloads on Volta's compute platform. You will be the primary point of contact for onboarding, adoption, and ongoing success, working closely with service operations and support to make sure customers get real value from Volta's infrastructure.

This is a relationship-first role: you will be the steady, trusted presence customers turn to as they scale their use of Volta's platform.

What You Will Be Doing

• Own the customer relationship post-sale, from onboarding through ongoing account management
• Support customer onboarding, helping new customers get set up and adopt the platform successfully
• Monitor account health and proactively flag risks or opportunities
• Partner with support and service operations to resolve customer issues and escalations
• Run regular business reviews with customers to track value and surface needs
• Advocate for customer needs internally, feeding insight into product and engineering
• Support renewal and expansion conversations with account and sales teams
• Build repeatable onboarding and success playbooks as the customer base grows

What You Bring

• Experience in a customer success or account management role, ideally in technical B2B or infrastructure/cloud environments
• Strong relationship-building and communication skills
• Comfortable engaging with both technical and business stakeholders at customer organizations
• A proactive, data-informed approach to account health and risk management
• Organized and self-directed, able to manage a portfolio of customer accounts

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What We Offer

• At Volta, we believe people do their best work when they feel supported, trusted and able to grow. We're building a company where you can make an impact, keep a healthy balance between work and life, and build a career you're proud of.
• As a global team, we do our best to provide great benefits wherever you're based. While some benefits vary by country due to local regulations, we believe looking after our people is simply the right thing to do.

• Competitive salary based on the work you do here, not your previous salary
• Equity in Volta, giving you the opportunity to share in the company's long-term success
• Retirement/pension contributions
• Comprehensive health, wellbeing and insurance benefits
• Generous number of vacation days each year

Background Checks

All offers of employment at Volta are conditional on the satisfactory completion of pre-employment screening, which includes confirmation of your right to work, verification of your employment history and a criminal record check, where this is permitted by local law. Screening is carried out by Zinc, an accredited third-party provider, after an offer is made and all information is handled confidentially and in accordance with applicable data protection law.