Customer Success Manager
- Location
- Chicago, IL · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 4+ years
- Education
- Bachelor's degree
- Listed
- 14 days ago
Skills & highlights for this role
- Management consulting, strategic account management, or client advisory experience
- Managing complex multi-site institutional clients or long-cycle B2B engagements
- Executive communication
- Consultative problem diagnosis
- Data-backed recommendations
- Ownership of ambiguous, high-stakes engagements
Also useful
- Healthcare, med-tech, or health IT experience
- Experience with skilled-nursing, home-health, or home-care networks
- Familiarity with CMO, CNO, and operations leadership engagement
About the Role
We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships.
This is not a traditional account management role. You'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes-all while building trusted relationships with executive leadership that make Circadia indispensable.
If you've spent your career partnering with healthcare organizations, navigating complex institutional environments, and translating data into executive-level insights, this role was built for you.
What You'll Do
Strategic Partnership Management
Act as a trusted advisor to key leadership teams across multisite healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals-not just their immediate needs.
Implementation & Workflow Design
Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick.
Executive Level Engagement
Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders-and maintain those relationships through insight, not just service.
Data-Driven Advisory
Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.
Renewal & Expansion Strategy
Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities-contributing directly to forecasting and pipeline reviews.
Voice of the Partner
Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.
Must-Have Qualifications
- 4+ years of experience in management consulting, strategic account management, or client advisory. Ideally in healthcare, med-tech, or health IT.
- Proven ability to manage complex, multi-site institutional clients or long-cycle B2B engagements.
- Executive presence: you communicate with clarity and credibility at every level of an organization.
- Consultative instincts: you diagnose before you prescribe, and you back recommendations with data.
- Comfortable owning ambiguous, high-stakes engagements and driving them to measurable outcomes.
- Willingness to travel approximately 50% within your region.
- Passion for Circadia's mission to transform patient care through intelligent monitoring and automation.
Why This Role, Why Now
- You'll have the autonomy of a trusted strategic partner.
- You'll own real relationships, see real outcomes, and be part of a mission-driven team that's scaling fast.
Additional information
At Circadia, you'll be part of a mission-driven team that's reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients. Join us in building the future of proactive care.
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
Equal opportunity and legal notices
Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.
From Circadia Health's careers page, first listed on Rolev.ai on October 26, 2026. Rolev.ai is not the employer.
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Where is the Customer Success Manager job at Circadia Health located?
This Customer Success Manager position at Circadia Health is located in Chicago, IL (On-site). Always check Circadia Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Success Manager at Circadia Health?
For the Customer Success Manager role, Circadia Health highlights 4+ years of relevant experience; a bachelor's degree; experience with Management consulting, strategic account management, or client advisory experience, Managing complex multi-site institutional clients or long-cycle B2B engagements, Executive communication, Consultative problem diagnosis, Data-backed recommendations, Ownership of ambiguous, high-stakes engagements. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Success Manager position at Circadia Health?
This listing links directly to Circadia Health's Lever application page. You can apply directly on Circadia Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.