Senior Customer Success Manager
- Location
- NYC / San Francisco · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Listed
- 19 days ago
Skills & highlights for this role
- Customer-facing experience in a Customer Success Manager or similar role
- Experience supporting banking, crypto, and/or payments customers
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Analytical mindset
We're incredibly honored to have been recognized by
- CNBC World's Top Fintech Companies (2026)
- FXC Intelligence Top 100 Cross-border Payment Companies (2026)
- Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025)
- LinkedIn as one of the Top 20 Startups in the UK (2025)
About this role in the team
The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers' voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the payments, banking, crypto or FX space.
Key Areas of Responsibilities
- Expertly manage a portfolio of banking, crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates
- Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
- Identify/track adoption and growth opportunities within existing clients
- Organize monthly/quarterly reviews with customers to minimize friction and churn risk
- Work with Account Managers to identify upsell and renewal opportunities
- Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
- Work with our marketing department to ensure client communication is timely and targeted
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities
What we need from you
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
- Experience supporting Banking, Crypto and/ or Payments customers
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Analytical mindset with the ability to derive insights from data.
- Familiarity with CRM software and tools.
- Knowledge of Payments is a plus.
What you can expect from us
- Fair and competitive salary at every stage of your growth
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate growth minded people
- A flexible approach to holiday
- Opportunities to travel to our offices around the world to collaborate with your colleagues
- An open and creative environment where you can help us define the future of BVNK, it's culture, and it's opportunity sets
Additional information
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
About us
BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money - one that delivers more reach, more capability and more choice.
We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration.
Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen.
Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today.
By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation.
We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.
From BVNK's careers page, first listed on Rolev.ai on October 21, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Senior Customer Success Manager role at BVNK, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Senior Customer Success Manager job at BVNK located?
This Senior Customer Success Manager position at BVNK is located in NYC / San Francisco (On-site). Always check BVNK's application page for specific state eligibility or relocation policies.
What qualifications are required for Senior Customer Success Manager at BVNK?
For the Senior Customer Success Manager role, BVNK highlights experience with Customer-facing experience in a Customer Success Manager or similar role, Experience supporting banking, crypto, and/or payments customers, Excellent communication and interpersonal skills, Strong problem-solving and conflict resolution abilities, Analytical mindset. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Senior Customer Success Manager position at BVNK?
This listing links directly to BVNK's Greenhouse application page. You can apply directly on BVNK's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.