Customer Success Manager - Piston

About the role

Customer Success Manager

What you will be doing

• Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
• Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
• Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
• Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
• Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
• Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds-and helping pave the road.
• Manager an international remote team

What you should have

• 2-4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment
• Experience managing post-sale relationships and driving retention and expansion
• Strong communicator who can connect with operators, owners, and executives alike
• Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)
• Experience of managing a team
• Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals

What we hope you have

• Experience working with SMBs or in industries like logistics, transportation, or fleet management
• Familiarity with payments, expense tracking, or fraud prevention tools
• Data-savvy-comfortable reading usage trends or digging into account analytics
• Experience managing international remote teams