Customer Success Specialist

Location: Lisle, Illinois

Employment Type: Full-Time | Hybrid (In office: Tuesday-Thursday / At home: Monday & Friday)

Compensation

$60,000 - $75,000 depending on experience and qualifications

What You Will Own

• Customer Engagement: Serve as the primary point of contact for our customers. You will drive daily engagement and ensure timely, high-quality communication across email, phone, and reporting channels.
• Operational Execution: Seamlessly execute day-to-day customer operations, adapting to new challenges and taking on additional duties as the business requires.
• Cross-Functional Collaboration: Partner actively with internal stakeholders-including Sales, Account Management, and Carrier Operations-to elevate the customer experience and ensure all metrics meet or exceed customer expectations.
• Data & SLA Management: Track, maintain, and continuously improve weekly account data metrics and key Service Level Agreements (SLAs) as defined by the Customer Success Manager.
• Strategic Growth Initiatives: Proactively identify and champion new products, processes, and initiatives designed to support the growth, engagement, and retention of our customer base.
• Process Optimization: Develop scalable processes and Standard Operating Procedures (SOPs) to effectively transition and manage daily tasks with our offshore support staff.

What You Will Bring

• Bachelor's degree with 2+ years' experience in logistics, supply chain, or drayage account management or customer success is required.
• Exceptional Communication: Strong written and verbal communication skills, with the ability to think on your feet, de-escalate issues, and interact professionally with all stakeholders.
• Customer-Centric Mindset: A proven track record in customer support, with demonstrable skills in driving customer satisfaction and building lasting relationships.
• Technical Agility: The ability to learn and adapt quickly to new concepts, software, and logistics technologies.
• Data Proficiency: Intermediate to advanced working knowledge of Microsoft Excel for reporting and data management.
• Analytical Problem Solving: A sharp, analytical mind capable of troubleshooting complex operational issues and devising creative solutions.
• Adaptability: Total comfort navigating ambiguity and rapidly shifting priorities within a dynamic, high-growth environment.
• Drive & Organization: A strong sense of urgency, coupled with the organizational

Compensation and Benefits

Cargomatic offers competitive compensation tailored to market conditions, experience, and a comprehensive benefits package. The expected base salary range for this role is $60,000 to $75,000, with actual placement within the range is determined by relevant experience, and qualifications.

• Competitive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off including vacation, sick time, and company holidays.
• Employee assistance program and wellness resources.
• Opportunities for professional growth and career development.
• Collaborative, people-first culture focused on safety, compliance, and continuous improvement.