Customer Support Agent
- Pay
- $19 per hour
- Location
- Fort Worth, TX · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- live operations troubleshooting
- transit operations
- cross-functional coordination
Stated benefits & perks
- Medical
- 401k match
What You'll Do
- Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
- Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
- Build strong cross-functional relationships across various Via teams and offices and external partners
- Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
- Effectively prioritize live operational issues and take action based on the information received
- Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
Who You Are
- Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
- Ownership mentality: take full responsibility for delivering great service to driver-partners
- Proactive: able to think ahead and anticipate to prevent problems before they start
- An empathetic and effective communicator: you excel at active listening and collaboration
- Comfortable with ambiguity: make thoughtful choices between imperfect options
- Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
- Observant and keen to improve: if something's not working, you come up with a better way
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Compensation and Benefits
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Salary Range: $19.00/hour
- Shifts will be 5 days a week (4 weekdays + 1 weekend day)
- Hours available (subject to change):
- 3:30am - 12pm CT
- 12pm - 8:30pm CT
- 2pm - 10:30pm CT
- We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
- Successful completion of a drug test is necessary for employment
- There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
- Via is an equal opportunity employer.
About Via
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.
This is an in-person position. You will be working from our office in Fort Worth, TX. Shift will be 5 days a week (4 weekdays and 1 weekend day)
From Via's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Support Agent role at Via, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Customer Support Agent role at Via?
The Customer Support Agent posting at Via states compensation of $19 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Via's official career site.
Where is the Customer Support Agent job at Via located?
This Customer Support Agent position at Via is located in Fort Worth, TX (On-site). Always check Via's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Support Agent at Via?
For the Customer Support Agent role, Via highlights experience with live operations troubleshooting, transit operations, cross-functional coordination. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Support Agent position at Via?
This listing links directly to Via's Greenhouse application page. You can apply directly on Via's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.