Customer Support Agent
- Pay
- $18 per hour
- Location
- Baton Rogue, LA · On-site
- Job type
- Full-time
- Level
- Entry level
- Listed
- 30 days ago
Skills & highlights for this role
- customer support
- call handling
- ride booking
Also useful
- email support
- ticketing software
What You'll Do
- Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
- Schedule and book rides for passengers, delivering smooth and efficient customer experience
- Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
- Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved.
- Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
- Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.
Who You Are
- Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
- Tech savvy, able to learn new software and adapt to changes
- An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
- Calm under pressure and able to think on your feet - no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
- Proactive, Observant, and keen to improve: if something's not working, you come up with a better way while being able to anticipate and prevent problems before they start
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
- Ownership mentality: take full responsibility for delivering great service to customers
- Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
What We Offer
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $18/hour, 8am-4:30pm M-F
- There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
- Via is an equal opportunity employer.
About Via
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.
From Via's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Support Agent role at Via, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Customer Support Agent role at Via?
The Customer Support Agent posting at Via states compensation of $18 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Via's official career site.
Where is the Customer Support Agent job at Via located?
This Customer Support Agent position at Via is located in Baton Rogue, LA (On-site). Always check Via's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Support Agent at Via?
For the Customer Support Agent role, Via highlights experience with customer support, call handling, ride booking. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Support Agent position at Via?
This listing links directly to Via's Greenhouse application page. You can apply directly on Via's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.