Customer Support Associate- Amarillo, TX

About the role

Bilingual (Spanish-English) Differential Pay upon completion of training and a bilingual assessment- Additional $2.00 per hour.

The shift is Monday through Friday

9:15 am to 6:15 pm.

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.

Atmos Energy offers benefit eligibility on the first day of employment and they include:

Company-Provided Benefits

• Holidays and Paid Time Off
• Parental Leave
• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
• Annual Bonus Opportunity
• Employee Assistance Program
• Short-Term and Long-Term Disability Plans
• Basic Life Insurance
• Health Savings Account (HSA) Company Contribution with HDHP
• Employee Assistance Program
• Wellness Programs
• LifeLock Identity Theft Protection
• Paid Training
• Linked-In Learning

Voluntary Benefits

• Retirement Savings Plan
• Medical Insurance and Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Employee/Dependent Life Insurance
• Employee/Dependent Accidental Death & Dismemberment Insurance
• Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts
• Top Employer Recognitions
• America's Best Employers - Forbes Magazine
• The 100 Most Trustworthy Companies in America - Forbes Magazine
• Top Places to Work - Dallas Morning News
• Best Places to Work - Mississippi Business Journal

Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

Primary Duties

• Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)
• Receives and processes basic transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
• Addresses customer issues utilizing current company policies and procedures. (20%)
• Corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely, professional manner. (20%)
• Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
• Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)

Minimum Requirements

Educational/Experience Level

• A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
• Communication Skills: Requires excellent verbal and written communication skills.

Numeric Skills

Requires the ability to perform basic addition, subtraction, multiplication, and division.

Computer Skills

• Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
• Previous experience with a Customer Information System is a plus.
• Work Conditions: Works in an indoor environment.
• Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.

Other Requirements

• As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.
• Job Family: Customer Contact Center (CCC)