Customer Support
- Location
- Austin, TX
- Listed
- Yesterday
About the role
Overall Purpose: This position will provide support for AT&T Managed Customers. Roles & Responsibilities: 1) Customer call receipt - first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external AT&T/Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.
About the Company
Infojini, Inc is a full service IT consulting, services, and staffing firm with offices in Maryland and Washington, DC. Our firm was founded on one promise - to provide the right talent, at the right time, and at the right price. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies.
With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Additional Information: Part time.
From Infojini Inc.'s careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
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More at Infojini Inc.
All Infojini Inc jobsCommon questions
Where is the Customer Support job at Infojini Inc. located?
This Customer Support position at Infojini Inc. is located in Austin, TX. Always check Infojini Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the Customer Support position at Infojini Inc.?
This listing links directly to Infojini Inc.'s SmartRecruiters application page. You can apply directly on Infojini Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.