Customer Support Representative

About the role

We’re looking for a reliable and empathetic Customer Support Representative to join our growing team. In this role, you’ll be the front line of support for CoreBridge customers—responding to emails, chats, and tickets to help them navigate our platform, resolve issues, and get the most out of their system.

This is a fully remote position available to candidates based in the U.S. We’re open to both full-time and part-time applicants. You’ll work closely with our Support and Product teams to advocate for customer needs and ensure a smooth, professional experience at every touchpoint.

If you’re a clear communicator, tech-savvy, and love helping others succeed, this is a fantastic entry-level opportunity with real growth potential.

What you'll do

• Provide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems
• Troubleshoot software issues and guide users through steps to resolution
• Collaborate with other support agents and internal teams to escalate complex problems
• Create and maintain support documentation to help customers self-solve
• Stay up to date on product updates and industry trends
• Identify opportunities to improve the support experience through tools, automation, and creative problem solving
• Embrace new technologies, including AI tools, to work smarter and faster
• Contribute to a positive, curious, and high-performance support culture

Qualifications

• Excellent written communication skills with a friendly and professional tone
• Strong problem-solving ability and a natural curiosity to figure things out
• Tech-savvy and excited to learn new software and systems quickly
• Comfort using modern tools like chat platforms, ticketing systems, and screen recordings
• Enthusiastic about AI, automation, and innovative ways to improve customer experiences
• Self-motivated with the ability to manage your own time and priorities in a remote environment
• A team-first mindset with a desire to grow your skills and career

Previous customer service experience is a plus, but not required

• About Company ---

Additional information

CoreBridge is the leading global software provider for the print, sign, graphics, and apparel industries, powering thousands of businesses across the world.

Our all-in-one business management platform helps custom manufacturers streamline their operations, from quoting and production to invoicing and reporting.

We’re a bootstrapped, profitable company built on trust, innovation, and a commitment to helping our customers thrive. At CoreBridge, you’ll join a collaborative team that values initiative, continuous improvement, and delivering real results.