Customer Support Representative
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 23 days ago
Skills & highlights for this role
- iOS troubleshooting
- POS systems
- payment devices
- ticketing systems
Also useful
- EMV devices
- Zendesk
- Freshdesk
About the role
As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.
Key Responsibilities
- Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
- Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
- Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
- Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
- Diagnose and resolve common software issues within the POS app and back-office tools
- Clearly document issues, steps taken, and resolutions within the support ticketing system
- Escalate complex or unresolved issues to higher-level support or engineering teams with proper context
- Collaborate with onboarding and installation teams to support newly live stores
- Identify recurring issues and provide feedback to product and support leadership
- Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments
Qualifications & Skills
- Required:
- 1-3 years of experience in technical support, customer support, or retail technology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi troubleshooting)
- Experience supporting POS systems or retail software
- Basic understanding of grocery store front-end operations
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work scheduled shifts, including evenings or weekends if required
- Preferred:
- Experience supporting grocery, retail, or hospitality POS systems
- Familiarity with payment processing and EMV devices
- Experience using ticketing systems such as Zendesk, Freshdesk, or similar
- Comfort working in a fast-paced, high-volume support environment
From Vori's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Support Representative job at Vori located?
Yes, this Customer Support Representative opening at Vori is listed as Remote (US). Always check Vori's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Support Representative at Vori?
For the Customer Support Representative role, Vori highlights 1+ year of relevant experience; experience with iOS troubleshooting, POS systems, payment devices, ticketing systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Support Representative position at Vori?
This listing links directly to Vori's Ashby application page. You can apply directly on Vori's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.