Customer Support Specialist
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Listed
- Today
Skills & highlights for this role
- verbal and written communication
- attention to detail
- basic computer skills
- Google Workspace
- time management
- problem solving
Also useful
- customer service experience
- insurance industry experience
About the role
This role will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.
What you'll do
- Give clear answers along to agents via phone, email, or chat
- Follow up on any pending support or service tickets
- Escalate any technical issues
- Manage any cancellation and dispute requests
- Manage submissions received through our third-party digital mail inbox.
- Upload resident insurance policy information into Get Covered's internal systems.
- Assist customers with policy changes
- Review insurance policy submissions from residents and tag/respond accordingly
- Monitor and manage multiple email inboxes, ensuring all incoming communications are reviewed and categorized properly.
- Keep detailed records of support tasks that need done and tasks that have been completed
- Assist with the claims process
- Perform other work-related duties as assigned
Qualifications
- Previous service experience in a customer service environment preferred
- Prior experience within the Insurance industry is a plus but not required
- Excellent verbal and written communication skills along with attention to detail
- Basic computer skills and proficiency with Google Workspace is required
- Have excellent time management skills
- Have excellent problem solving skills
About Get Covered LLC
We provide cost-effective coverage with just a few clicks - satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.
From Get Covered LLC's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Support Specialist role at Get Covered LLC, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
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Common questions
Where is the Customer Support Specialist job at Get Covered LLC located?
Yes, this Customer Support Specialist opening at Get Covered LLC is listed as Remote (US). Always check Get Covered LLC's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Support Specialist at Get Covered LLC?
For the Customer Support Specialist role, Get Covered LLC highlights experience with verbal and written communication, attention to detail, basic computer skills, Google Workspace, time management, problem solving. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Support Specialist position at Get Covered LLC?
This listing links directly to Get Covered LLC's Rippling application page. You can apply directly on Get Covered LLC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.