Customer Support Specialist

About the role

• Schedule: Full Time
• Job Type: On-site
• Salary Type: Hourly
• Req #: 3438

About the Role

Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer in Southern Indiana. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time.

In this role, you'll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.

Schedule: Monday-Friday, 08:00-5:00 PM

Saturday Rotation: This position includes a rotating Saturday schedule, with coverage required on the last Saturday of each month. Responsibilities are shared among three team members, resulting in approximately four Saturdays per year per employee.

What You'll Do

• Manage high-volume daily logistics execution activities in a fast-paced operational environment
• Coordinate and execute shipments using Transportation Management Systems (TMS)
• Perform track-and-trace activities to ensure shipment visibility and on-time performance
• Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly
• Handle a high volume of email communication with customers, carriers, and internal teams
• Assist with shipment planning, expediting, and transportation coordination
• Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication
• Proactively identify and resolve shipment delays, service failures, and operational challenges
• Coordinate shipment appointments utilizing external websites and communication tools
• Update shipment milestones and load statuses throughout the transportation lifecycle
• Support onboarding and setup of new receivers, vendors, suppliers, and system users
• Maintain strong customer and carrier relationships while ensuring service expectations are exceeded
• Assist with detention tracking and accessorial communication
• Develop a strong understanding of customer operations, workflows, and supply chain needs

Basic Qualifications

• High school diploma or GED equivalent
• 2+ years of customer service, transportation, logistics, or supply chain experience
• Basic proficiency with Google Workspace or Microsoft Office
• Strong communication, organization, and multitasking skills

Preferred Qualifications

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, or related field
• 3+ years of logistics or transportation industry experience
• Experience supporting manufacturing or plant operations environments
• Advanced proficiency with Google Workspace or Microsoft Office Suite
• Ability to thrive in a fast-paced, customer-driven environment with shifting priorities

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.