Customer Support Specialist - Dog Training

About the role

Full-Time | Fully Remote | 15- 17/hour | 40 hours weekly within 8 AM-9 PM CST

About the Role

Intellipet is seeking a customer support professional to assist clients and trainers across phone, chat, and video. This role combines high-quality client service with dog-training program support, so the strongest candidates are comfortable managing multiple systems, communicating professionally, and learning or applying positive-reinforcement training concepts.

Minimum Qualifications

• Customer support, client services, or call center experience
• Professional written and verbal communication skills
• Comfort supporting customers across phone, chat, and video
• Ability to navigate multiple systems while maintaining accurate records
• Strong judgment, organization, and time management
• Reliable high-speed internet and a professional remote workspace

What You'll Do

• Assist clients with program and service questions
• Support trainers and clients across multiple communication channels
• Resolve issues accurately and professionally
• Maintain clear case notes and follow-up records
• Coordinate information between clients, trainers, and internal teams
• Learn and reinforce Dog Academy program standards

Preferred Experience

• Knowledge of dog behavior or positive-reinforcement dog training
• Pet services, veterinary, training, education, or membership-support experience
• Experience handling emotionally charged or complex customer situations

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of client communication, problem solving, adaptability, and professional judgment.