Customer Support Specialist III
- Pay
- $24 – $31 per hour
- Location
- Brea, CA · Hybrid
- Job type
- Full-time
- Level
- Lead / Staff
- Education
- High school diploma or equivalent
- Listed
- 30 days ago
Skills & highlights for this role
- freight shipment tracking
- intermodal shipping
- customer service
- carrier coordination
Also useful
- Microsoft Office
- freight industry knowledge
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Parental leave
About the Role
Req #: 3014
Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Brea, CA. The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.
What the Candidate Will Do
- Process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
- Set up new receivers, vendors, and supplier's locations
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Correspond with customer and carrier regarding detention and other accessorial information
- Set up new customer and vendor users on our platform
- Acquire solid understanding of customer business practices and workflow
Basic Qualifications
- High school diploma or GED equivalent
- Minimum of 2-4 year of experience with intermodal shipments
Preferred Qualifications
- Customer Service background
- Service-related industry experience
- Knowledge of the freight industry
- Basic proficiency with Microsoft Office Suite
- Intermodal Experience
- Bachelors Degree is preferred
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
California: The target hourly rate for this position is between $24.00-$31.00/hour
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
Equal opportunity and legal notices
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
Eeoc
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
From Uber Freight's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Support Specialist III role at Uber Freight?
The Customer Support Specialist III posting at Uber Freight states compensation of $24 – $31 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Uber Freight's official career site.
Where is the Customer Support Specialist III job at Uber Freight located?
This Customer Support Specialist III position at Uber Freight is located in Brea, CA (Hybrid). Always check Uber Freight's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Support Specialist III at Uber Freight?
For the Customer Support Specialist III role, Uber Freight highlights a high school diploma or equivalent; experience with freight shipment tracking, intermodal shipping, customer service, carrier coordination. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Support Specialist III position at Uber Freight?
This listing links directly to Uber Freight's Greenhouse application page. You can apply directly on Uber Freight's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.