Data Center Lead- NHA

About the role

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• Data Center Lead- NHA
• Data Center Lead- NHA
• Huntsville, AL
• Data Center Operations
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As part of the Fleet Operations, Reliability and Central Engineering (“FORCE”) team at Meta, the Data Center Lead (“DCL”) leads a team of Data Center Server Repair Technicians responsible for server break/fix at a Meta data center site. Reporting to a Fleet Operations Manager (“FOM”), the DCL owns team performance, coverage, and development for their sites while serving as the operational escalation point for the team.

This is a hands-on leadership role built for someone who can grow technicians from supervised execution to independent operation, hold a high quality and safety bar, and partner across Fleet Ops and cross functional partners to keep the fleet healthy.

Data Center Lead- NHA Responsibilities

• People development.
• Directly manage Data Center Server Repair Technicians.
• Run biweekly 1:1s, set clear goals, and build personalized growth roadmaps that move technicians from supervised work toward independent operation.
• Give real-time, actionable feedback.

• Proficiency management.
• Ensure each technician clears defined proficiency milestones: data center fundamentals, safety certification, MOP execution, and "Independent" status.
• Track qualification by platform so work assignment matches demonstrated skill.

• Team Performance.
• Author performance reviews, hold a high standard of excellence in performance and results.
• Address performance gaps promptly in partnership with your FOM and HR Employee Relations partner.

• Coverage and scheduling.
• Own the site shift schedule, weekend rotation, and on-call rotation.
• Build coverage that meets the needs of a 24/7 operation, distributes weekend and off-hours duty equitably, and keeps experienced technicians on every shift.
• Allocate work across the team and surface capacity risks to your FOM early, with mitigation options attached.

• Incident leadership.
• Serve as the site operational escalation point for technicians.
• Lead response to site-impacting events, coordinate across functions, and ensure clean handoffs.
• Partner with ProdOps engineers and SMEs for deep technical diagnosis and systemic fixes.

• Quality, standards, and safety.
• Hold the bar on MOP adherence, ticket hygiene, documentation, and escalation etiquette.
• Enforce safety and security protocols in the data hall without exception, including tool use, lifting, and hot-aisle work.
• Safety sets the tone for everything else the team does.

• Communication and representation.
• Cascade organizational strategy and priorities in terms that connect to daily work.
• Represent the site team in leadership forums and cross-functional reviews.
• Bring honest field feedback back to your FOM and to leadership.

AI leadership. Coach technicians on responsible AI use, including when to trust and when to challenge an AI-generated diagnosis, and ensure they can articulate the impact AI has on their results.

Minimum Qualifications

• 4+ years of data center, IT, or network operations experience
• Demonstrated technical familiarity with server and network hardware, including break/fix, cabling, and optics
• Experience leading, mentoring, or coordinating the work of others, whether as a manager, team lead, or shift lead
• Track record of holding a safety and quality bar in a hands-on operational environment
• Strong written and verbal communication, including the ability to escalate clearly and represent the team to partners
• Ability to work onsite and support a 24/7 operation, including participation in an on-call rotation

Preferred Qualifications

• Prior people-management experience, including performance and development ownership. Strong technicians who have led shifts or mentored others are also encouraged to apply
• Bachelor's degree in an engineering field, Computer Science, or equivalent practical experience

• Experience building or running shift coverage and on-call rotations
• Familiarity with Linux, structured cabling, and fiber optics standards
• Experience onboarding and developing entry-level technical talent

Experience partnering with facilities, network engineering, or vendor teams

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