Data Quality Analyst

Ready to be a Titan?

ServiceTitan is looking for a Data Quality Analyst to join our Data Engineering department. Strong candidates will have basic knowledge of the SQL server, TSQL, and ETL operations in addition to strong analytical and critical thinking skills. This is a customer-facing role. You will be guiding customers as a technical expert, and while you will be expected to technically proficient, this is not an engineering role.

The most critical portion of the role is working with the customer to deconstruct and re-interpret their data so they can migrate to ServiceTitan successfully. The candidate will work closely with cross-departmental resources to ensure on-time delivery of transferred data for customers adoption of ServiceTitan.The Data Quality Analyst will receive projects and deadlines from the Data Engineering or Implementation Departments.

The ability to own tasks, clearly communicate requirements, delays, completion and prioritize a constantly shifting schedule of deadlines is paramount. The candidate will work directly with a customer when evaluating new software to review the data in its source software, present cleanups to the larger data team, and work cross functionally between client, data engineer, and Onboarder.

This work is highly critical to our implementation process and in reducing overall data migration time. It is the lynchpin of the sales and onboarding process. Data concerns are a blocker for most of our customers, so delivering high-quality, highly accurate transfers is absolutely crucial and greatly appreciated by both our customers and our company.

What you'll do

• 60% of your time will be spent working with customers, 40% doing technical work.
• Work directly with customers to ensure their data migration is a success.
• Manage a wide variety of tasks with shifting priorities and tight deadlines
• Clearly communicate project status and updates with internal and external stakeholders in a timely manner for successful delivery.
• Find and employ methods for transferring sources of data we have not previously encountered
• Evaluate and understand database structures and interpret them into ServiceTitan data model
• Write queries to correct, reformat or move data

What you'll bring

• Be proficient in Excel
• Basic knowledge and experience in T-SQL
• Strong analytical and critical thinking skills.
• Able to identify relationships within databases and infer the developers intent based on structure and values
• Ability to work effectively within a team environment with tight deadlines and high expectations"

Be Human With Us

• Being human isn't about checking every box on a list.
• It's about the experiences we have, people we meet, and the perspectives we share.
• So, if you have the skills but are hesitant to apply because of your background, apply anyway.
• We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving.
• We're in this together.
• Come be human, with us.

Use of AI Technology

• We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.
• These tools are designed to improve efficiency and enhance the candidate experience.
• AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer

• When you join our team, you're not just accepting a job.
• You're making a career move.
• Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

• At ServiceTitan, we celebrate individuality and uniqueness.
• We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great.
• We strongly encourage people from underrepresented groups to apply.

• ServiceTitan is committed to fair and equitable compensation for all of our employees.
• We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time.
• We comply with all applicable minimum wage laws.

For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $70,500 USD - $105,700 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $65,800 USD - $98,800 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process.

Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.