Deployment Strategist

The role

We're hiring a Deployment Strategist to own the successful deployment and adoption of Encord across a portfolio of customers. This is a high-impact, post-sales role that blends technical execution, customer strategy, and commercial ownership.

You'll work closely with AI, ML, and engineering teams to get customers live quickly, ensure strong product adoption, and drive long-term value. You'll also partner cross-functionally with Sales, Product, Engineering, and Leadership to shape how Encord scales its post-sales motion.

What you’ll do

• Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption
• Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans
• Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors
• Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate
• Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth
• Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution
• Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales

Who we’re looking for

• Demonstrated success supporting complex, technical products and enterprise-grade customers
• Comfortable going deep on product and technical details while communicating clearly with executives
• Highly organised and analytical, with strong project management instincts
• Naturally consultative: you ask great questions, uncover root problems, and guide customers to outcomes
• Comfort with ambiguity - you have stories about walking into a messy customer situation with no defined scope and shaping it into a plan
• Commercially minded, with an understanding of how post-sales execution drives retention and growth
• Collaborative and influential, with strong cross-functional instincts
• Ambitious, driven, and motivated by ownership, impact, and rapid growth

Experience requirements

• 4-8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting
• Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment
• Track record of driving measurable outcomes - time-to-value, product adoption, retention, or expansion - across a portfolio of enterprise accounts
• Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders
• Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track
• Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth
• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)
• Experience at a high-growth start-up or scale-up strongly preferred
• Bonus: Exposure to AI, ML, data infrastructure, or developer tools