Dyopath

Direct Greenhouse career site

Desktop Support Analyst II

Location: Santa Monica, CA
Listed: Today

Join Dyopath as a Desktop Support Analyst II

Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.

Awesome Benefits

Medical, Dental & Vision Coverage
Life Insurance
401(k) with company match
"You Pick a Day" paid holiday
FSA & HSA options
Pet Insurance
Full benefits overview at dyopath.com/careers

Role Overview

Location: On-site (Santa Monica, CA)
Schedule: First Shift (8a-5p PST); Monday through Friday
Pay Rate: $29

Your Mission as a Desktop Support Analyst II

As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.

Key Responsibilities

Hardware & Software Support

Analyze user requests and incident trends.
Meet with users to discuss issue resolution and recurring problems.
Provide technical support for installation, deployment, and maintenance of:
PCs and laptops
Software
Scanners
Printers
Peripherals
Support internal customers through face-to-face interactions, phone support, or chat.
Track ticket progress using internal or client ticketing systems.
Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
Order and replace hardware components as needed.
Create, edit, and maintain knowledge base articles.
Act as a point of contact for third-party vendors and technicians.
Perform updates, including:
Microsoft security patches
Antivirus signatures
Software/application updates
Troubleshoot incidents, reports, and processes to identify and resolve errors.
Document processes and write clear procedures or user manuals to enhance self-service options.
Assist and mentor Level I and Associate Desktop Support Analysts as needed.

What You Bring to the Team

Education & Certifications

Required

Bachelor's degree in computer science, IT, or a related field; OR four years of equivalent work experience
A+ Certification

Preferred

Network+ Certification
Experience as a Desktop Support Analyst I

Additional Requirements

Successful completion of a background check.
Valid driver's license with an acceptable driving record.

Experience & Skills

In-depth working knowledge of PCs and peripherals.
Familiarity with ITIL and change management processes.
Ability to perform root cause analysis (RCA).
Intermediate to advanced proficiency in hardware and software troubleshooting.
SharePoint experience (O365 preferred).
Working knowledge of Microsoft 365.
Mobile device support experience is a plus.
Strong written and verbal communication skills.
Good judgment providing technical advice and problem resolution.
Ability to collaborate effectively within a team.
Strong prioritization skills with the ability to meet deadlines.
High attention to detail.
Customer-focused mindset.

Why This Role Rocks

As a Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.

Ready to Make an Impact?

If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II.

Why You'll Love Working Here

Purpose with Passion - Be part of a company guided by our L.O.V.E. philosophy-Living Our Values Every Day-where your work creates meaningful impact.
Grow & Thrive - DYOPATH supports your professional development through certifications, training, and advancement opportunities.
Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
Fun & Respectful Teamwork - Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.

Equal opportunity and legal notices

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Read the original posting

From Dyopath's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Desktop Support Analyst II job at Dyopath located?

This Desktop Support Analyst II position at Dyopath is located in Santa Monica, CA. Always check Dyopath's application page for specific state eligibility or relocation policies.

How do I apply for the Desktop Support Analyst II position at Dyopath?

This listing links directly to Dyopath's Greenhouse application page. You can apply directly on Dyopath's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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