Desktop Support

About the role

The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.

The Desktop Technician (Central Office located) will provide user and computer support to agency staff and managers, both directly and remotely as a member of the ARCareerEd Information Systems and Services Dept. The Desk Technicians are responsible for daily tasks needed to provide support to their responsible sites as well resolve issues specified via trouble tickets issued by a state-wide ticketing system managed by DIS.

This job will require travel to field offices. The use of State Vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation.

General Description

Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system.

In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.

Qualifications & Requirements

• Windows Desktop OS (Windows 7, Window 8, 8.1)
• Active Directory Administration
• Desktop \ Laptop \ Tablet Hardware
• CISCO Switches
• Windows Server 2008 R2 or later Release
• Remote Access (i.e., LogMeIn)
• Certifications (CompTIA: A+ or Network+)

Additional Information

All your information will be kept confidential according to EEO guidelines.