Director - Credit

Job Summary

The Director of Credit will lead SHI's internal credit, collections, and accounts receivable function within the Accounting/Controller organization. As SHI continues to grow, this new or evolving leadership role will help define how the business evaluates customer account risk, manages receivables exposure, resolves payment issues, and maintains disciplined credit governance.

This leader will partner across Finance, Sales, Legal, Operations, and leadership to improve cash flow visibility, support working capital goals, and establish consistent credit and collections practices that scale with the business. Role Description Lead SHI's credit, collections, and accounts receivable function to support cash flow performance, working capital objectives, and responsible business growth.

Develop, implement, and maintain credit policies, approval standards, credit limit guidelines, and governance practices across the organization. Oversee customer account credit evaluations, payment term recommendations, account monitoring, and portfolio risk management. Design and execute collections strategies to reduce outstanding receivables, improve cash conversion, and support the timely resolution of payment issues.

Partner with Finance, Sales, Legal, Operations, and leadership to balance commercial priorities, customer account risk, and appropriate financial discipline. Monitor receivables aging, credit exposure, payment trends, and risk indicators, and provide reporting and recommendations to leadership.

Build, develop, and lead a high-performing team focused on accountability, operational excellence, business partnership, and continuous improvement. Behaviors and Competencies Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement. Business Acumen: Can provide strategic guidance and insights to drive overall business success.

Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving. Financial Awareness: Can provide financial guidance and strategic planning Detail-Oriented: Can foster a culture of detail orientation, inspiring others to maintain high standards of accuracy and completeness in their work.

Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives. Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

Skill Level Requirements Strong knowledge of customer credit risk, credit limit management, collections operations, accounts receivable, and portfolio monitoring. Ability to evaluate customer financial information, payment history, credit exposure, and business context to make sound credit decisions. Strong understanding of cash flow, working capital, receivables aging, collection effectiveness, and financial controls.

Ability to develop scalable credit policies, procedures, approval frameworks, reporting standards, and operating practices. Ability to partner effectively with Finance, Sales, Legal, Operations, and business leaders while maintaining appropriate financial controls and credit discipline. Strong leadership, executive communication, team development, and cross-functional collaboration skills.

Other Requirements Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field. 10+ years of progressive experience in credit, collections, accounts receivable, financial operations, or customer risk management. Prior experience leading a credit, collections, accounts receivable, or order-to-cash function within a large, complex, or high-growth organization.

4+ years of experience in a management position Experience leading teams, managing priorities across stakeholders, and driving measurable improvements in receivables performance, cash flow, or operational efficiency. Experience developing scalable credit policies, procedures, approval frameworks, reporting standards, and operating practices.

Ability to travel to SHI, Partner, and Customer Events - 25% The estimated annual pay range for this position is $175,000 - $225,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.