Director of Operations

About the role

Are you a strategic thinker ready to lead multi-state operations in a thriving law firm?

Do you excel at maintaining operational excellence while fostering a strong collaborative culture?

Can you partner directly with firm leadership to drive efficiency and growth?:

Are you proactive, detail-oriented, and ready to step into a pivotal role at a growing firm?

Final question: When faced with a challenge, do you get excited or run away?

Important: to Apply

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

Recruiters Do Not Contact

Generation Trust Law Group, established in 2010 in Grand Rapids, Michigan, is a prominent law firm specializing exclusively in Estate Planning, Probate, and Trust Administration. Our practice extends across Michigan and Florida, reflecting our commitment to growth and industry leadership.

In recent years, we expanded into Florida by acquiring an established estate planning practice, marking a significant growth phase as demonstrated by our Tampa office becoming a high-revenue location. Our dedication to non-litigated solutions highlights our focus on efficient and empathetic estate services, ensuring our clients receive the highest quality assistance without the stress of contested legal proceedings.

With multiple offices, we pride ourselves on a culture of stability, growth, and client-focused excellence, driven by the Entrepreneurial Operating System (EOS) concept and a philosophy of "Right Person, Right Seat" to maintain peak operational effectiveness.

The Director of Operations at Generation Trust Law Group plays a crucial role in enabling leadership to focus on expansion and strategic initiatives. By managing day-to-day operations across our dual-state offices, this role ensures consistent, efficient processes and true operational harmony. As an operational partner to the President, this leader will significantly impact the firm's trajectory, enhancing our capability to assist families with their planning and probate needs.

What You'll Do

• Leadership Partnership: Serve as a strategic operational partner to the President by preparing leadership meeting agendas, facilitating follow-through on key initiatives, and helping drive execution of firm priorities. You will own the company performance dashboard, serving as a conduit to leadership by curating and reporting key data on a consistent basis.
• People Operations & Talent Management: Lead the employee experience from onboarding through offboarding by creating consistent, high-quality processes that support employee success. Maintain HR compliance, coordinate Mutual Accountability meetings, oversee personnel documentation, coordinate annual employee handbook updates and acknowledgments, and partner with leadership to support employee development, engagement, and organizational growth.
• Office & Team Operations: Foster a highly functional, collaborative workplace by ensuring teams have the resources, systems, and support needed to perform at their best. Oversee office operations, facilities, vendors, equipment, and administrative processes while promoting consistency across multiple office locations. Act as a central resource for resolving operational challenges, improving workflows, and strengthening communication and collaboration among team members.
• Financial Operations: Coordinate client deposits and oversee the operational flow of accounts payable and accounts receivable processes. Partner with leadership to monitor receivables, participate in AR strategy meetings, and help ensure financial processes are timely, accurate, and aligned with firm objectives.
• Performance Management & Accountability: Champion a culture of accountability by leading weekly scorecard meetings, monitoring key performance indicators, identifying operational gaps, and driving follow-through on action items. Collaborate with leadership to develop meaningful role-specific KPIs and reporting that support individual and firm-wide success.
• Culture & Organizational Leadership: Serve as a steward of the firm's culture by modeling its core values and fostering an environment built on trust, accountability, collaboration, and continuous improvement. Support leaders in creating an engaged, high-performing team while helping navigate change, reinforcing expectations, and strengthening communication across the organization.

What we're looking for

• Experience Required: 3-5+ years in operations or office management, ideally in multi-site environments. Legal industry experience is not required.
• Educational Background: Bachelor's degree is required.
• Key Traits: Strong organizational and communication skills, ability to build relationships quickly, process-driven with high emotional intelligence.
• Problem-Solving Ability: Must be proactive and comfortable in difficult conversations, with a focus on maintaining culture while ensuring accountability.
• Technical Skills: Comfortable using or learning QuickBooks, Clio, Dropbox, and Microsoft-based technology platform, as these are the primary tools used for financial administration, client data, and day-to-day operations.
• Leadership Style: Comfortable leading with influence rather than authority, embracing autonomy and ownership.
• Location Requirement: This is an in-person role based in our Tampa, FL office. Travel to other locations will be necessary periodically.

Why you should work here

• Impactful Role: Directly contribute to the strategic growth and efficiency of a multi-state law firm.
• Cultural Integrity: Work within a high-trust, autonomy-driven environment that values collaboration and accountability.
• Growth Opportunities: Join a firm during a dynamic expansion phase with opportunities for professional development and leadership.

Additional perks

• Health Insurance: Available after 91 days of employment.
• Retirement Benefits: 401(k) plan with contribution options available post the eligibility period.
• Paid Time Off: Eligible after 91 days, including four weeks of planned PTO and one week of unplanned PTO.
• Performance-Focused Schedule: Work Monday-Thursday, 9:00 AM-5:00 PM, and Friday, 9:00 AM-12:00 PM, for a 36-hour work week while being compensated for 40 hours

• Join Generation Trust Law Group as the Director of Operations and become an integral part of a thriving, multi-state estate law practice.
• Shape our operations and future growth while preserving the firm's strong, collaborative culture.
• If you are ready to make a meaningful impact and lead with excellence, we invite you to apply and help us continue our legacy of client-focused legal service.