Director of Rooms

About the role

Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia's skyline, arts scene and vibrant culture.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Paid Parental Leave
• Adoption Assistance
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Commuter Benefits for transit and parking
• Complimentary meals in Team Member Café while working
• Food & Beverage discounts in our on-site outlets
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For

• A seasoned and inspiring Director of Rooms who will lead the heartbeat of our guest experience-Front Office, Guest Services, and Housekeeping operations.
• You'll be the driving force behind service excellence, ensuring every guest interaction reflects Loews Hotels' commitment to warmth, quality, and care.
• In this role, you'll champion operational efficiency, elevate team performance, and create memorable stays that keep guests coming back.

Who You Are

• Empowering Leader: You motivate and mentor with confidence, fostering a culture of collaboration and accountability
• Guest Experience Champion: You anticipate needs and deliver personalized service that exceeds expectations
• Strategic Thinker: You approach challenges with insight and creativity, balancing guest satisfaction with business goals
• Clear Communicator: You engage with clarity and professionalism across all levels-guests, team members, and leadership
• Agile Problem Solver: You thrive in fast-paced environments, making sound decisions under pressure
• Veterans and military spouses are encouraged to apply

What You'll Do

• Lead and mentor Front Office, Guest Services, and Housekeeping teams, creating a positive and high-performing work environment
• Oversee daily operations of rooms-related departments, ensuring seamless service and adherence to brand standards
• Monitor guest feedback and satisfaction scores; address concerns promptly and effectively
• Implement initiatives to enhance guest experiences and operational efficiency
• Manage departmental budgets, forecasts, and labor costs to optimize profitability
• Collaborate with Revenue Management to set competitive room rates based on market trends
• Partner with Sales and Conference teams to fulfill special requests and event needs
• Drive training programs that elevate service standards and operational proficiency
• Analyze performance metrics and hold managers accountable for results
• Coordinate hotel participation in marketing initiatives and promotions
• Foster strong interdepartmental communication to ensure smooth operations
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include

• Bachelor's degree in hospitality management, Business Administration, or relevant work experience required
• Minimum of six (6) years of progressive experience in hotel management, with at least four (4) years in a leadership role
• Experience of hotel management software and systems, preferred Opera System
• Master's degree in hospitality management preferred
• Knowledge of strategic planning and executing operation improvements preferred
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
• Ability to stand for long periods of time required
• Ability to work weekends, evening, holidays as necessary/required

Who You'll Supervise

• Front Office Team
• Guest Services Team
• Housekeeping Team