Director of Strategy & Business Operations

Location: Charlotte, NC

Home Solutions is seeking a Director of Strategy & Business Operations to own and drive high-impact initiatives across our customer acquisition business. This is a senior, cross-functional operator role at the center of the company. You will partner directly with leadership to identify where we should invest, what we should fix, and how we scale profitably. You will not just analyze the business - you will help run it.

As a Director of Strategy & Business Operations, you will lead large initiatives that materially impact revenue, margin, and long-term enterprise value. Projects may span growth strategy, pricing, unit economics, vendor performance, customer experience, new market expansion, cost optimization, process design, and capital allocation. You'll be expected to move seamlessly between strategy and execution - from diagnosing P&L performance to implementing structural improvements that stick.

Within your first year, you will have taken ownership of a meaningful portion of the business - leading multiple high-impact, cross-functional initiatives that drive sustained P&L improvement across revenue, margin, and marketplace performance. You will serve as a trusted partner to the executive team, shaping strategic priorities and making high-quality trade-off decisions in complex, high-stakes situations.

You will have built durable systems, elevated operating standards, and developed team capabilities that increase the company's long-term leverage - demonstrating smart judgment, leadership, and accountability required to run major components of the business at scale.

What You'll Do

• Own and drive high-impact, cross-functional initiatives with clear P&L accountability.
• Evaluate, prioritize, and execute new growth opportunities across channels, markets, and services.
• Set the roadmap for improving unit economics and marketplace efficiency across both consumer and service provider dynamics.
• Identify where we can unlock revenue, expand margins, or eliminate inefficiencies - and lead the implementation.
• Partner with Marketing, Product, Finance, and Operations to improve funnel performance, pricing strategy, and marketplace liquidity.
• Build and oversee the analytical infrastructure (models, dashboards, KPI frameworks) that informs executive decision-making.
• Lead rigorous business cases for major investments, new markets, and expansion bets.
• Monitor core P&L KPIs and proactively surface risks, trade-offs, and opportunities to the executive team.
• Establish scalable systems and processes that strengthen operational discipline as we grow.
• Leverage AI and automation tools to increase team velocity, improve insight quality, and raise performance standards.
• Develop and mentor high-performing operators as the function scales.

Additional information

This role combines strategic thinking, financial rigor, and hands-on execution. You will be accountable for outcomes - not presentations.

About You

• 6-10+ years of experience in consulting, investment banking, private equity, strategy, business operations, or senior roles in high-growth companies.
• Proven track record of leading cross-functional initiatives with measurable financial impact.
• Strong P&L fluency - you understand how revenue, costs, pricing, and capital allocation decisions connect.
• Exceptional structured problem-solving and business judgment.
• Comfortable operating in ambiguity and making high-quality decisions with imperfect information.
• Experience building models, evaluating unit economics, and designing performance frameworks.
• Strong executive communication skills - clear, direct, and decisive.
• Experience influencing senior stakeholders and driving alignment across teams.
• AI-native mindset - you leverage LLMs and automation tools instinctively to improve output and efficiency.
• Competitive, high-ownership mentality with a bias toward action.
• Experience in digital marketplaces or growth-driven environments is highly valuable

Why You Should Join Us

• Results: We're building a high-growth, high-performance business with strong momentum and meaningful impact across the home services ecosystem.
• Opportunity: Home services is a $600 billion market that largely still operates like it's 1999. Home Solutions is shaping the industry's digital transformation and creating innovative experiences to better serve consumers and service providers.
• Ownership & Impact: We operate with a high-ownership culture where individuals are expected to drive outcomes. You won't just execute-you'll help shape the business.
• Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
• Career Growth: We're building quickly, which means new opportunities emerge constantly. If you're hungry to grow, you'll have the chance to move fast and take on more.
• Stability: As a privately held, debt-free company, we make disciplined, long-term financial decisions-investing in sustained growth and pursuing strategic acquisitions.
• Culture: We're a team that plays to win- holding a high bar for excellence while creating an environment where people enjoy the work and the people they do it with.

The Package

We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.