Director of Strategy & Operations

About the role

• To be considered for this position candidate must be serving permanently in the title of City Planner, or be reachable on the open-competitive civil service list, Exam # 5045.

Division: Transportation Planning and Management (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working, and doing business in New York City.

The Division's responsibilities include planning, street design, technical analysis, signs, transit development, freight mobility, and markings, ensuring the safety of motor vehicle occupants, pedestrians, and cyclists.

Transit Development (TD), a subdivision within TPM, develops public transit-supportive street infrastructure and policies and serves as the agency's primary point of contact with the Metropolitan Transportation Authority (MTA). TD's work is central to advancing Mayor Mamdani's vision for faster, more reliable buses, including implementation of the locally mandated Streets Plan.

Role Description

TD is seeking an experienced, highly motivated, and inclusive leader to serve as Director of Strategy & Operations (DSO).

Reporting to the Assistant Commissioner of Transit Development and working closely with the Director of Planning & Policy, Senior Director of Bus Priority, and TPM leadership, the DSO will serve as people officer for TD, ensuring alignment across TD's programs and subunits to support high-impact decision-making and strengthen internal operations and external collaboration.

Key responsibilities include: 1) Strategic Operations: Ensure alignment across TD subunits, resolve bottlenecks, drive program delivery, and coordinate with City agencies, elected officials, and the MTA; 2) People & Culture: Champion staff wellbeing and professional development; lead coordination with TPM HR to support recruitment, onboarding, and performance management; 3) Administration & Budget: Oversee administrative compliance, support recruiting, budget planning and tracking, and streamline workflows across the subdivision; 4) Priority Programs: Coordinate the Next Stop: Fast Buses, Better Service plan and Streets Plan implementation tracking; and 5) Engagement: Cultivate and expand stakeholder engagement strategies with advocates, business partners, and the broader public.

Qualifications & Requirements

• A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience in city planning; or
• A satisfactory combination of education and/or experience that is equivalent to "1"" above. Graduate education in city planning, urban planning, urban design, architecture, landscape architecture, transportation engineering, public administration, economic development or related fields may be substituted for experience on the basis of 30 graduate semester credits from an accredited college for one year of experience. However, all candidates must have a baccalaureate degree.

Special Qualification Requirements

Assignment Level III

To be eligible for placement in Assignment Level III, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

Assignment Level IV

To be eligible for placement in Assignment Level IV, individuals must have, after meeting the minimum requirements, two additional years of professional experience as described in "2" above.