Dispatch Operator Job Family

About the role

Job Posting End Date

11-20-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible to safely dispatch distribution customer outages to multiple field personnel, including analyzing outage data and accurately documenting the restoration process.

Essential Job Functions

• Prioritize routine and emergency work to meet the needs of our internal and external customers.
• Operate distribution applications during routine and emergency switching procedures.
• Clearly and precisely communicate verbal instructions using radio and telephone systems, as well as provide clear written communications through various applications.
• Must be able to work under pressure during periods of critical system conditions.
• Be able to quickly respond for emergency overtime.
• Update and maintain mapping systems.
• Support all DDC team members.
• Assume other duties and responsibilities as assigned.
• Continue on the job training as well as training program and testing to progress to an Operator Grade 2 within the Company established timeframes.
• Participate and assist in planning team safety meetings.
• Foster and maintain a positive work culture.

Education & Experience

• Grade 3 ($40.51) Associate Degree in Electrical or Electronics Technology, or related field, or equivalent work experience such as two or more years' experience in Line, Substation, Generation, or DDC Support departments.
• Grade 2 ($42.16) Associate Degree in Electrical or Electronics Technology, or related field, with a minimum of two years' equivalent experience in Line, Substation, Generation, or DDC Support departments, OR four or more years' equivalent experience in Line, Substation, Generation, or DDC Support Departments, OR two years as an Operator Grade 3.
• Grade 1 ($44.82) Associate Degree in Electrical or Electronics Technology, or related field, with a minimum of two years' DDC dispatching experience, OR a minimum of four years' DDC dispatching experience.
• Electric System Operator ($53.43) Previous experience as an Electric System Operator or Operator Grade 1 as defined in AEP's Distribution Dispatch Development Program.

Must reside within 35 roadway miles and 40 radius of the Energy Control Center, 6878 E BA Frontage Rd Tulsa, Ok 74145

Other Requirements

• Successful completion of the System Operations/Power Dispatch (SOPD) test is required. Additional information related to the test battery and a review of Employment Testing Information and Tips may be helpful. A link to this material may be found at aep.com/careers/testprep.
• Must acquire within such time frames as determined by the Company, the qualifications necessary to perform the duties of the next higher classification in the line of progression.
• A good safety record and knowledge of electrical safety procedures and AEP's Accident Prevention Manual.
• A work history that demonstrates dependability and responsiveness to business needs.
• An excellent attendance record.
• Satisfactory hearing and the ability to identify line colors.
• Demonstrated ability to work well with others and be a team player.
• Effectively manage multiple tasks in a high stress environment for extended periods of time.
• Must have computer literacy skills and the ability to learn new computer programs.
• An attitude and desire to listen to and satisfy internal and external customers.
• Shift work of days, evenings, and mid-nights including on weekends and holidays.
• Planned, holdover and call out overtime could be frequent.
• A high acceptance rate for overtime is required.
• Occasional overnight travel maybe required for the purpose of outage restoration, interaction with the districts, or for training needs.
• The successful candidate may be subject to a criminal history background check.

Additional information

This position is posted as a range. Qualifications and experience will be used to determine the appropriate classification.

• #LI-Onsite
• #AEPPSO
• Compensation Data

Compensation Grade

U070-886

Compensation Range

$44.27 - $59.44

The Physical Demand Level for this job is

S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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