Dispatch Operator - Third Shift

About the role

Primary City/State: John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020

• Category: Administrative Support
• Shift: Night
• Department: Central Communications
• Typing is a must

Available to work varied days.

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Job Summary

The Communications Specialist serves as a centralized coordination point where communication, technology, and rapid response converge to support safe and efficient operations across the organization. This role functions as a critical link between patients, staff, and emergency responders, ensuring all communications are managed with accuracy, urgency, and professionalism.

Operating within a high-reliability, fast-paced healthcare environment, the Communications Specialist is responsible for managing high-volume communications, coordinating emergency response activities, and leveraging advanced technology platforms. This position plays an essential role in maintaining situational awareness and supporting the organization's frontline response network, ensuring the safety and continuity of operations for patients, staff, and visitors.

Essential Functions

• Communication & Coordination:

• Serve as the primary point of contact for incoming and outgoing communications across the network
• Manage high-volume calls, alarms, and system notifications with precision and professionalism
• Coordinate communication between clinical staff, security, facilities, and emergency responders
• Activate emergency response protocols and notifications in accordance with established procedures
• Assist with onboarding and training of new staff members to ensure successful integration into the department and organization.

• Emergency Response Support:

• Monitor and respond to emergency and non-emergency situations in real time
• Initiate and support incident command activation as directed
• Coordinate dispatch of internal and external resources, including security and emergency services
• Maintain clear, concise communication during critical events to support rapid decision-making

• Technology & Systems Operations:

Utilize advanced communication and monitoring systems, including

• Computer-aided dispatch (CAD) systems
• Surveillance and access control platforms
• Mass notification systems (e.g., alerts, paging, overhead communications)
• AI-enabled tools supporting event detection and communication workflows
• Monitor system alerts, alarms, and network events to identify potential risks or operational issues

Education

• High School Diploma or GED Required
• Associates Preferred

Experience

• Typing with speed and accuracy, minimum 40 words-per-minute Required
• 6 months, Radio dispatching experience Preferred
• 6 months, Call Center or Hospital operator experience Preferred

License and Certifications

We're all in for your career.