Dispatcher - North Seattle

About the role

Dispatcher

Location: Seattle, WA

Salary Range

$26.00 - $32.00 Hourly DOE

Join Our Mission!

We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in Auburn. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve.

WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support.

Position Summary

The Dispatcher performs a variety of duties, including typing, filing, answering phones, receiving and communicating information and performing other technical and administrative functions in an active office setting. The primary goal of the dispatcher is to receive information from a variety of sources, and to provide that information to drivers in a timely and efficient manner.

Under general supervision, the Dispatcher performs transportation scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public.

We Care Daily Clinics' mission is to meet patients where they are and facilitate services for them. We adhere to a harm reduction model, that values medication assisted treatment and prefers it as a method of addressing opioid addiction. We Care Daily Clinics believes that every patient deserves to be treated with respect, compassion, and dignity.

Essential Job Functions

• Receive, relay and/or transmit dispatch for transportation in the most accurate and efficient and timely manner.
• Maintain a log of radio transmissions, telephone calls and other pertinent information and facts.
• Maintain reports from transportation drivers.
• Maintain strict confidentiality in building security system and patient confidentiality
• Anticipates weather complications along routes and at the drivers' destinations; communicates delays and route changes, as necessary
• Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
• Monitor and track vehicle locations and driver status.
• Monitors daily logs and cameras for errors and/or compliance violations
• Monitors drivers' working hours to ensure compliance with federal and state laws and regulations
• Readiness and area knowledge to cover unexpected routes or staffing shortages to assure customer needs are met
• Prepare reports as instructed for review
• Ability to work weekends/extended hours on rotation
• Performs other related duties as assigned

Required Qualifications and Skills

• Ability to manage your time efficiently.
• Work well when supervisors are not present.
• Candidates shall be subject to all applicable regulations; alcohol testing and employment will be contingent on the results of said testing.
• Must successfully pass a background investigation and a reference check with previous employers.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.
• Customer-focused attitude with a commitment to providing high-quality service.

Preferred Qualifications and Skills

• Proficiency in using dispatch software and GPS tracking systems.
• Previous experience as a dispatcher, preferably in the transportation or NEMT industry.

Position Requirements

Education

• High school diploma or GED; supplemented by 4 to 9 months of vocational/technical training in office practice and procedures.

Experience

• Six months previous experience in operation of radio communication equipment, up to 3 months driving experience and possess knowledge of computer programs; or an equivalent combination of education, training, and experience.